NCC Pledges Consumer-First Approach as Nigeria Targets $1 Trillion Digital Economy
NCC Pledges Consumer-First Approach as Nigeria Targets $1 Trillion Digital Economy
The Nigerian Communications Commission (NCC) has declared 2026 a “pivotal year” for the country’s telecommunications industry, with a primary focus on improving the Quality of Experience (QoE) for millions of Nigerian subscribers.
In a New Year message, the Executive Vice Chairman of the NCC, Dr. Aminu Maida, outlined a strategic roadmap aimed at ensuring consumers receive tangible value for their spending. He emphasized that the Commission’s 2026 agenda is built on the pillars of reliability, affordability, and market sustainability.
A Vision for Growth and Inclusion
Dr. Maida linked the commission’s goals to President Bola Ahmed Tinubu’s Renewed Hope Agenda, which seeks to transform Nigeria into a $1 trillion digital economy by 2030.
“Our shared expectation for the year ahead is simple but critical: better quality of experience for consumers, delivered through a fair, competitive, and sustainable market,” Maida stated. He noted that stable investment is the engine behind network expansion and innovation, allowing more Nigerians to participate in the digital space.
2025: A Year of “Verifiable Results”
Reflecting on the previous year, the NCC chief described 2025 as a turning point for the sector. Key milestones achieved last year include:
* Broadband Growth: Subscriptions surged to over 109 million.
* Faster Connectivity: Significant improvements in median download speeds.
* Infrastructure Expansion: Continued nationwide rollout of 4G and 5G technology.
* Project BRIDGE: The strengthening of Nigeria’s “digital backbone” through major infrastructure initiatives.
* Consumer Protection: Collaborative efforts with the Central Bank of Nigeria (CBN) to secure refunds for unsuccessful airtime and data transactions.
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The Road Ahead: 2026 Priorities
Despite the successes of 2025, Maida acknowledged that infrastructure constraints and uneven service quality remain hurdles. To combat this, the NCC has identified three core priorities for the next 12 months:
* Enhanced Consumer Value: Strengthening protections and ensuring service transparency.
* Investment Predictability: Creating a stable environment to attract further capital into the sector.
* Resilient Ecosystems: Building a secure communication network that “leaves no Nigerian behind.”
“When services are reliable and affordable, trust is built,” Maida concluded, inviting all stakeholders—including operators and partners—to collaborate on deepening the progress made so far.
