SERVICOM awards outstanding MDAs as NUPRC emerges best-performing parastatal
SERVICOM awards outstanding MDAs as NUPRC emerges best-performing parastatal
The SERVICOM office, on Wednesday, awarded outstanding Ministry, Departments and Agencies (MDAs), with the Nigerian Upstream Petroleum Regulatory Commission (NUPRC) winning the overall best-performing parastatal of the year.
During the award ceremony in Abuja, Mrs Nnenna Akajemeli, the National Coordinator, SERVICOM, said that the commission had improved in its service delivery to its customers in 2024.
The Voice Media Trust (VMT NEWS) reports that the SERVICOM End of Year Awards celebrations was organised to celebrate MDAs that performed well in their service delivery initiatives.
Akajemeli called for increased citizen-centered services and awareness among service providers.
“We are here to recognise and award dedicated Nigerians for their exemplary service.
“I will like to say that, compared to past years, we have done a lot better.
“Services have truly improved. We are now able to report a great percentage of people who are now more citizen-centred in the course of delivering services to citizens and their key stakeholders.
“And we have opened the eyes of many, especially the service providers in key MDAs, to see the reality of SERVICOM being the customer service arm of running government business,” she said.
She said that SERVICOM was also working hard to raise awareness and run campaigns around government to citizen connectedness in terms of touching the lives of Nigerians.
“This is to improve their livelihoods and to improve on the services that they expect and they can also get from government.
“We have also been able to update skills of service providers, public servants, and civil servants to render citizen-centred service delivery, ” she said.
On its target for 2025, the SERVICOM boss said that despite challenges such as ownership issues among CEOs, SERVICOM aims to enhance competitiveness and service excellence in the coming year.
“It is a journey in progress, and we are saying that come 2025, we want to do more. We want to activate more MDAs. We want to initiate and carry out very vigorous campaigns,” she said.
Akajemeli emphasised the need for continued advocacy and innovation to build trust with Nigerians.
Mrs Ann Dozie-Enukora, Head, SERVICOM in NUPRC, expressed gratitude over her agency’s recognition as the overall best.
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She attributed the success to strategic innovations, such as launching a service charter admired by other MDAs and comprehensive staff training, from gardeners to security personnel.
Dozie-Enukora emphasised the importance of effective management and monitoring, alongside the introduction of a flexible website with a barcode feature for easy access to their service charter.
She said that these initiatives had significantly contributed to SERVICOM’s outstanding performance and reputation in service delivery.
Mr Uchenna Arisukwu, from Civil Society Advisor at the Open Government Partnership (OGP) Secretariat of Nigeria, said that SERVICOM was a brand ambassador for OGP’s mission.
He highlighted SERVICOM’s role in enhancing citizen satisfaction and participation in government processes, aligning with OGP’s goals of transparency and accountability.
Arisukwu commended SERVICOM’s efforts and urged other government bodies to follow its example, emphasising the importance of citizens’ welfare as a constitutional mandate.
